Last Updated: [23/07/2026]
At Satimata Trading India Pvt. Ltd., we aim to provide quality products and reliable service to our customers. Please read our Refund Policy carefully before making a purchase or placing an order.
1. Eligibility for Refund
Refunds may be considered in the following situations:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product received is significantly different from the product ordered.
- The order cannot be fulfilled due to reasons from our side.
2. Reporting an Issue
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.
To help us review your request, you may be required to provide:
- Order details
- Proof of purchase
- Photos or videos of the product
- Details explaining the issue
3. Refund Approval
Once we receive your request, our team will review the issue. If the request is approved, we will inform you about the next steps for the refund.
Refunds will only be processed after the request has been reviewed and approved by our team.
4. Non-Refundable Situations
Refunds may not be available in cases where:
- The product has been damaged due to misuse or improper handling.
- The product has been used, altered, or modified by the customer.
- The issue is caused by normal wear and tear.
- The customer provides incorrect delivery or order information.
- The refund request is made after the applicable return or refund period.
5. Refund Processing
Once approved, the refund will be processed using the applicable payment method or another suitable method agreed upon by both parties.
The time taken for the refund to appear in your account may vary depending on the payment provider or banking institution.
6. Product Exchange
In certain cases, we may offer a replacement or exchange instead of a refund, depending on product availability and the nature of the issue.
7. Changes to This Refund Policy
Satimata Trading India Pvt. Ltd. reserves the right to update or modify this Refund Policy at any time. Any changes will be published on this page.
8. Contact Us
If you have any questions regarding our Refund Policy, please contact us:
Satimata Trading India Pvt. Ltd.
Phone: 01169269754
Email: info@satimatatrading.in
Thank you for choosing Satimata Trading India Pvt. Ltd.
Note: This is general website content. Please customize the policy according to your actual sales, return, and refund process and have it legally reviewed if needed.